Store Regulations

I. GENERAL PROVISIONS

The online store at www.greyrabbit.eu, hereinafter referred to as the “Store”, is operated by GREY RABBIT sp. z o.o. with its registered address at ul. Bojanówka 21/1, 30-381 Kraków, Poland, entered in the Register of Entrepreneurs of the National Court Register under number 0000891036, Tax Identification Number (NIP): PL6762593349, Industry Identification Number (REGON): 388260269, hereinafter referred to as “Seller”.
In the Online Store, the Seller sells goods via means of distance communication, i.e. Internet networks.
The information contained on www.greyrabbit.eu does not constitute an offer, but an invitation to conclude a contract within the meaning of Art. 71 of the Civil Code.
By making a purchase through the Store, the Buyer declares that he/she has read and accepts the contents of these Terms and Conditions and Privacy Policy.
Browsing the assortment of the Store does not require creating an Account. Placing orders by the Buyer for Products in the Store’s assortment is possible either after creating an Account in accordance with the provisions of point V of the Rules and Regulations or by providing the necessary personal and address data to process the Order without creating an Account and agreeing to their processing and accepting the Rules and Regulations and Privacy Policy.

II. DEFINITIONS

Buyer – a natural person or a legal person or an organizational unit without legal personality, to which the law grants legal capacity; having full legal capacity. If the Buyer is a natural person with limited legal capacity, they undertake to obtain a legally effective consent of their statutory representative to conclude a Sale Agreement and to produce such consent at each request of the Seller, with the proviso that, in general, Sale Agreements concluded as part of the activity of the Online Store constitute common agreements on minor everyday matters.
Consumer – a natural person concluding a contract with the Seller under the Store in the course of its activities, the subject of which is not directly related to the economic or professional activity of that person.
Regulations-The present rules and regulations of the Store.
Privacy Policy- a document available at www.greyrabbit.eu/privacy-policy/, which is a set of rules regarding the processing of Buyers’ personal data and the rules of using cookies.
Agreement concluded at a distance – an agreement concluded with the Buyer within an organized system of concluding agreements at a distance, without the simultaneous physical presence of the parties, with the exclusive use of one or more means of distance communication up to and including the conclusion of the agreement, to which the provisions of the Act of May 30, 2014 apply on consumer rights.
Product – a movable item available in the Online Store, which is the subject of a Sales Agreement between the Buyer and the Seller, against payment of the Price.
Login- the Buyer’s email address provided within the Store when creating an Account.
Shopping Cart – a service made available to each Buyer who uses the Store, which consists in enabling him to place an Order for one or more Products. The shopping cart collects offers made by the Buyer to conclude a Sales Agreement, i.e. more than one offer to conclude a Sales Agreement can be made under a single Order.
Account – Buyer’s account in the store, it collects data provided by the Buyer and information about orders placed by him in the store.
Registration form – a form available in the Store that allows you to create an Account.
Password – a string of characters necessary for authentication when accessing the Account, specified by the Buyer when creating the Account. The Buyer is obliged to keep the Password confidential.
Order Form – an interactive form available in the Store that allows you to place an Order, in particular by adding Products to the Cart and specifying the terms of the Sales Agreement, including Buyer’s data, method of delivery and payment.
Price – the amount of gross remuneration (including tax) due to the Seller for the transfer of the Buyer’s property in accordance with the Sales Agreement, specified in Polish zlotys or in another currency. Due to differences in value added tax rates in different countries, once the Buyer selects his legal form and delivery address, the system will automatically calculate the correct VAT rate, which will affect the final Price. The price includes delivery costs, unless the terms and conditions of the Promotion applied by the Online Store state otherwise.
Promotion – special conditions of sale or provision of services, regulated on the terms expressed within the Online Store, offered by the Seller at a certain time, which the Buyer may take advantage of under the terms specified therein, such as reduction of the Price, shipping costs or payment in installments.
Order – a declaration of will of the Buyer submitted via the Order Form and aimed directly at concluding a Product Sales Agreement with the Seller.
Sales Contract – a civil law contract for a Product concluded or entered into between the Buyer and the Seller through the Online Store.
BOK – the Seller’s Customer Service Office, which provides information to Buyers regarding the Online Store’s business, including the Products, the Store, the Terms and Conditions and current Promotions, on Business Days, during the hours indicated in the Online Store under the “Contact Us” tab, at the telephone numbers and e-mail address indicated there and the contact form in the Online Store under the “Contact Us” tab. The cost of calling Customer Service – the fee as for a standard call – according to the price list of the relevant operator).
Technical Requirements – minimum technical requirements, the fulfillment of which is necessary for cooperation with the information and communication system used by the Seller, including the conclusion of the Sales Agreement.

III. CONTACT

The buyer can contact the seller:
● via email at: kontakt@greyrabbit.pl,
● by post at: ul. Bojanówka 21/1, 30-381 Kraków,
● under available on weekdays from hrs. 10 a.m. to. 6 pm and Saturdays from hrs. 10 a.m. to. 2 p.m. to the phone number indicated in the “Contact Us” tab.

IV. TECHNICAL REQUIREMENTS

In order to use the Store, including browsing the Store’s assortment and placing orders for Products, it is necessary:

A computer, laptop or other multimedia device with Internet access;
email access;
Web browser: Mozilla Firefox version 17.0 and above or Internet Explorer version 10.0 and above, Opera version 12.0 and above, Google Chrome version 23.0. and higher, Safari version 5.0 higher, Microsoft Edge version 25.10586.0.0 and higher;
Recommended minimum screen resolution: 1280×800;
Enable cookies and Javascript in your web browser.

V. CREATING AN ACCOUNT IN THE STORE

In order to create an Account in the Store, you need to complete the Registration Form. For this purpose, it is necessary to provide the following data:
● Name,
● Name,
● residential address,
● phone number,
● e-mail address.

Creating an Account in the Store is free of charge.
The creation of a Buyer’s Account, is carried out by the Buyer’s acceptance of the appropriate electronic Registration Form, available on the Store’s website, after completing the required sections of the form. The creation of a Buyer’s Account requires the Buyer’s acceptance of these Terms and Conditions and Privacy Policy by checking the appropriate checkbox in the electronic form to be filled out.
In the process of registering an Account, the Buyer independently determines and enters a password to access the Account.
Logging into the Account is done by entering the login and password established in the Registration Form.
The buyer has the opportunity to delete the Account at any time, without giving any reason and without incurring any fees for doing so, by sending an appropriate request to the Seller, in particular by e-mail or in writing to the addresses given in point III of the Regulations.
Only one Buyer may use one Account. The Buyer may not share access data to the Account with other persons. The Buyer is obliged to adequately secure the data used to use the Account, in particular the password to access the Account.

VI. TERMS OF ORDERING

The buyer can use the Store:
a) by registering and thus creating an Account, under the terms and conditions specified in Section V of the Rules and Regulations.
b) without creating an Account, each time providing the data necessary to complete an order or make inquiries about the Product, taking subsequent technical actions, based on the messages or information displayed to the Buyer. Effective placement of an order by the Buyer in this manner requires that the Buyer accepts these Regulations and the Privacy Policy by checking the appropriate checkbox in the electronic form to be filled out.
Placing an Order via the Online Store proceeds as follows:
a) The Buyer adds the selected Product to the Cart and then proceeds to the Order Form.
b) The Buyer who has an Account in the Store confirms in the Order Form the validity of the data necessary for the conclusion and execution of the Sales Agreement and selects the form of the sales document (receipt / invoice). The Buyer who does not have an Account must provide in the Order Form his data necessary for the conclusion and execution of the Sales Agreement. In the form
order, it is necessary for the Buyer to provide the following data: name and surname, address (street, house/flat number, postal code, city, country), e-mail address, contact telephone number and data on the Sales Agreement: Product, their quantity, if available, type, color and size of the Product, place and method of delivery, method of payment.
In the case of Buyers who are not Consumers, it is also necessary to provide the company, and if they requested a VAT invoice as part of the form, also the Tax Identification Number. In any case, the provision of outdated or false data of the Buyer will prevent the execution of the Contract.
(c) The buyer chooses the method of delivery.
(d) The Buyer shall choose the method of payment of the Price and any other costs for the performance of the Sales Agreement indicated in the order form.
(e) The Buyer sends the Seller an Order (submits an offer) using the “Order and pay” button. In the case of a Buyer who does not have an Account and has not previously accepted the Terms and Conditions and Privacy Policy, acceptance of the Terms and Conditions and Privacy Policy is required. Depending on the payment method selected, the Buyer may be redirected to the pages of a third-party payment service provider to make payment.

Each Order placed by the Buyer is considered by the Seller for its feasibility, among other things. Due to the availability of goods. If the order cannot be fulfilled by the Seller, due to the unavailability of the Product in question, the Buyer is immediately informed by the Seller of the refusal of the order. If the order can be fulfilled by the Seller, however, in a period longer than indicated in VIII paragraph 6, the Seller shall inform the Buyer of the need for longer
waiting for the implementation of the order, with a request to confirm the willingness to continue its implementation. In the event that the Buyer does not agree with the change of the order completion date, the Seller shall refuse to complete the order in question and return the Buyer’s paid funds.
In the case of promotional sales and sales, the number of Products is limited.
The Seller is entitled to refuse to execute an order, in particular, in the case of the occurrence of system errors in the Store, which may result in the display of an incorrect description of the ordered Products, including incorrect quantity or price of the Products, in the case of failure by the Buyer to pay for the ordered goods within the period referred to in point VII
Regulations, or in case of a reasonable suspicion that the data provided by the Buyer is not correct.

VII. PAYMENT

The Buyer is obliged to pay the price for the Product ordered from the Store, including delivery costs, no later than 3 working days from the date of placing the order, whereby the Buyer, when placing an order, may choose the following forms of payment:
a) by bank transfer to the Seller’s bank account;
b) electronic payments and payment card payments through authorized services available in the online store.

Settlement of electronic payment and payment card transactions is carried out according to the Buyer’s choice through authorized services.
Failure to make payment within 3 business days of the Order, will result in non-acceptance of the offer made by the Buyer under the Order.

VIII. COST, METHODS AND DATE OF DELIVERY OF THE PRODUCT

Delivery of goods is available on the territory of the Republic of Poland and the Countries of the European Union and the Schengen Area. A detailed list of countries is indicated in the “Delivery Costs” tab of the Online Store.
Costs of Delivery to the Buyer indicated in paragraph. 1 above shall be borne by the Seller.
The available delivery methods may change in case of placing several Orders at the same time, in particular due to the Products covered by them.
Personal collection of the Products is possible by prior arrangement with the Seller.
The total lead time of the Order (delivery time) consists of the time of production of the Product, preparation of the Order for shipment by the Seller and the time of delivery of the Product by the carrier.
The time limit for delivery to the Buyer of the Product purchased by the Buyer, calculated from the date of conclusion of the sales contract between the Parties, in accordance with the provisions of Section VI of the Regulations, is up to 8 weeks.

IX. RESPONSIBILITIES OF THE BUYER

The buyer is obliged to:
(a) comply with the rules of these Regulations,
b) use the services offered by the Store and in a manner consistent with the provisions of applicable law and accepted customs in this regard,
c) provide in the forms provided within the Store only true, current and all necessary data,
(d) not to use techniques and devices that interfere with the operation of the IT infrastructure,
e) use the services and functionalities provided by the Seller in a manner that is not burdensome to other Buyers and the Seller,
(f) not to provide or transmit content of an unlawful nature, in particular content that violates the Seller’s and third parties’ property copyrights or their personal rights,
(g) timely payment of the Price and other costs agreed upon by the Buyer and Seller in full,
(h) timely collection of Products ordered using the delivery method or personal collection.

X. WITHDRAWAL FROM THE CONTRACT

(a) Pursuant to Art. 27 et seq. Law of May 30, 2014. On consumer rights, the Buyer who is a Consumer has the right to withdraw from the contract concluded with the Seller, in accordance with the provisions of the Regulations, within 14 days, without giving any reason. The deadline for withdrawal from the contract expires after 14 days, respectively:
b) in the case of a contract for the sale of goods-from the date on which the Buyer took possession of the goods or on which a third party other than the carrier and designated by the Buyer took possession of the goods,
(c) in the case of a contract for the sale of goods, involving multiple goods that are delivered separately – from the date on which the Buyer took possession of the last of the goods or on which a third party other than the carrier and designated by the Buyer took possession of the last of the goods.
(d) To meet the deadline, it is sufficient for the Consumer to submit a statement to the Seller before its expiration. The consumer may make any unambiguous statement informing of his withdrawal from the Sales Agreement. The statement of withdrawal from the Sales Agreement may be submitted, for example:
a) in writing to the address: ul. Bojanówka 21/1, 30-381 Kraków or
b) in electronic form via e-mail to: complaints@greyrabbit.pl,
c) In the event of withdrawal from the contract by the Buyer, the Seller shall return to the Buyer all payments received from the Buyer, including the costs of delivery of the item (except for additional costs resulting from the method of delivery chosen by the Buyer other than the cheapest ordinary method of delivery offered by the Seller), no later than 14 days from the day on which the Seller was informed of the Buyer’s decision to exercise the right of withdrawal. The Seller shall refund the payment using the same means of payment that were used by the Buyer in the original transaction, unless the Buyer has expressly agreed to other
solution; the Seller may withhold reimbursement until it receives the item from the Buyer or until the Buyer provides the Seller with proof of its return, whichever event occurs first.
d) The Buyer, in the event of withdrawal from the contract, is obliged to send back at his own expense or hand over the item to the Seller immediately, and in any case no later than 14 days from the day on which he informed the Seller of the withdrawal from the contract. The deadline is met if the buyer sends the item back before the expiration of the 14-day period.
(e) The Buyer shall bear the direct costs of returning the item to the Seller. This also applies if the item, due to its nature, cannot be sent back by mail in the usual way (in particular, large-size goods).
(f) The shipped goods must be properly protected, i.e. In such a way that will prevent its damage during transport.
(g) The buyer shall be liable for any diminution in the value of the item resulting from the use of the item in a manner other than necessary to ascertain the nature, characteristics and functioning of the item.
(h) If the Buyer withdraws from the contract, it shall be considered not concluded. If the Buyer has made a declaration of withdrawal before the Seller has accepted his offer, the offer ceases to be binding.
(i) The right to withdraw from a contract concluded with the Seller through the Store, pursuant to Art. 38 of the Law on Consumer Rights, is not available to the Buyer who is a consumer with respect to contracts:
a) the provision of services, if the trader has fully performed the service with the express consent of the consumer, who was informed before the start of the service, that after the performance of the trader will lose the right to withdraw from the contract;
b) in which the price or remuneration depends on fluctuations in the financial market, over which the trader does not control, and which may occur before the expiration of the deadline for withdrawal from the contract;
c) in which the subject of performance is a non-refabricated item, produced to the consumer’s specifications or serving to meet his individualized needs;
d) in which the object of performance is an item that is perishable or has a short shelf life;
e) in which the subject of performance is an item delivered in sealed packaging, which cannot be returned after opening the packaging for health or hygiene reasons,
If the package was opened after delivery;
(f) in which the subject of performance are things that, after delivery, due to their nature, become inseparable from other things;
(g) in which the consumer has expressly requested that the trader come to him for urgent repair or maintenance; if the trader provides, in addition, other services than those performed by the trader
the consumer has requested, or provides things other than spare parts necessary for repair or maintenance, the consumer’s right of withdrawal shall apply to additional services or
items;

XI. RESPONSIBILITY

The Seller is the guarantor of the Products presented in the Store.
The Sales Contract covers new and used Products. On the pages of the Store, the condition of each Product is described in detail.
The Seller is obliged to provide the Buyer with an item free of defects.
In the event of a defect in the goods purchased from the Seller, the Buyer who is a Consumer has the right to make a complaint based on the warranty provisions of the Civil Code. If the Buyer is a Consumer, and the sold thing is a used thing, the Seller’s liability under warranty is limited to one year from the date of release of the thing to the Buyer (Article 568 § 1 sentence 2.) If the Buyer is an Entrepreneur, pursuant to Article. 558 § 1 of the Civil Code, the parties exclude liability under the warranty for physical and legal defects of things.
Report warranty claims, for example:
a) in writing to the address: ul. Bojanówka 21/1, 30-381 Kraków or
b) in electronic form via e-mail to: complaints@greyrabbit.pl,
The complaint should include, among other things. a concise description of the defect, the circumstances (including the date) of its occurrence, the data of the Buyer making the complaint, and the Buyer’s request in connection with the defect of the goods.
Goods sent back under the complaint procedure should be sent to the address:
Grey Rabbit Sp. z o.o.
ul. Kasztanowa 86
32-085 Modlniczka
The Seller shall consider the complaint without undue delay, but no later than within 14 calendar days from the date of its submission by the Buyer, notifying the Buyer how the complaint will be handled.
To the fullest extent permitted by law, the Seller shall not be liable for any disruptions, including interruptions in the operation of the Store caused by force majeure, unauthorized acts of third parties or incompatibility of the Online Store with the Buyer’s technical infrastructure.

The Seller may carry out maintenance work on the Store. During maintenance work, the availability of some or all of the Store’s services and functionalities may be partially or completely limited. Vendor undertakes to notify about planned works
Maintenance in good time.

XII. OUT-OF-COURT WAYS OF DEALING WITH COMPLAINTS
AND REDRESS

The use of out-of-court means of handling complaints and claims is voluntary. The following provisions of the Terms and Conditions are for informational purposes and do not constitute an obligation on the part of the Seller to use out-of-court dispute resolution. The Seller’s statement of consent or disagreement to participate in the procedure for out-of-court resolution of consumer disputes is submitted by the Seller in the event that the dispute is not resolved following a complaint filed by the Consumer.
Detailed information on the possibility for the Buyer who is a Consumer to use out-of-court procedures for handling complaints and pursuing claims, as well as the rules of access to these procedures are available at the offices and on the websites of district (city) consumer ombudsmen, social organizations whose statutory tasks include consumer protection, Provincial Inspectorates of Commercial Inspection and at the following Internet addresses of the Office of Competition and Consumer Protection:
http://www.uokik.gov.pl/spory_konsumenckie.php
http://www.uokik.gov.pl/wazne_adresy.php

XIII. PROVISIONS FOR NON-CONSUMER BUYERS

This thirteenth point of the Regulations applies only to Buyers who are not Consumers.
The Seller has the right to withdraw from a Sales Agreement concluded with a Buyer who is not a Consumer within 14 days from the date of its conclusion. Withdrawal from the Sales Agreement in this case may take place without giving any reason and does not give rise to any claims on the part of the Buyer who is not a Consumer against the Seller.
As soon as the Seller releases the Product to the carrier, the benefits and burdens associated with the Product and the danger of accidental loss of or damage to the Product are transferred to the Buyer who is not a Consumer. In such a case, the Seller shall not be liable for loss, loss or damage to the Product occurring from the acceptance of the Product for transport until its release to the Buyer, as well as for the delay in transportation of the shipment.

According to the wording of Art. 558 § 1 of the Civil Code, the Seller’s warranty liability for the Product towards the Buyer who is not a Consumer is excluded.
With regard to Buyers who are not Consumers, the Seller may amend the Terms and Conditions at any time.
Any disputes arising between the Seller and the Buyer who is not a Consumer shall be submitted to the court having jurisdiction over the seat of the Seller.
Neither the Seller nor its employees or the persons with the help of whom it executes the contract shall be liable to the non-Consumer Buyer, its subcontractors, employees, authorized representatives and agents for any damage resulting from the non-performance or improper performance of the Contract, including loss of profits, unless the damage was caused by them intentionally.
Whenever the liability of the Seller or the persons referred to in paragraph 7 above is established, such liability with respect to a Buyer who is not a Consumer, regardless of its legal basis, shall be limited – both as a single claim and for all claims in the aggregate – to the amount of the Price paid and delivery costs under the last Sales Contract.

XIV. FINAL PROVISIONS

The contract of sale of goods is concluded in accordance with Polish law and in the Polish language.
In the process of registering an Account, when placing an order or making a reservation, as well as using the contact/notification forms available in the Store, the Buyer provides personal data necessary for the Seller to provide services electronically, as well as to execute the contract of sale concluded by the parties or to perform the reservation made Processing of personal data is governed by the Privacy Policy, located at:
www.greyrabbit.eu/pl/polityka-prywatnosci/. [Legal basis: Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016. on the protection of individuals with regard to the processing of personal data and on the free movement of such data and the repeal of Directive 95/46/EC (General Data Protection Regulation).
The seller may change the Terms and Conditions. Any change shall take effect within 14 days of its publication on www.greyrabbit.pl. If the Buyer does not agree with the new wording of the Terms and Conditions, he may delete his User account within the time limit indicated above.

Any disputes between the Parties shall be settled by the competent common courts.
The regulations come into effect on October 1, 2022.