Returns

WITHDRAWAL

• According to the wording of Art. 27 et seq. Law of May 30, 2014. On consumer rights, the Buyer who is a Consumer has the right to withdraw from the contract concluded with the Seller, in accordance with the provisions of the Regulations, within 14 days, without giving any reason. The deadline for withdrawal from the contract expires after 14 days, respectively:

• in the case of a contract for the sale of goods-from the date on which the Buyer took possession of the goods or on which a third party other than the carrier and indicated by the Buyer took possession of the goods,
• in the case of a contract for the sale of goods, including multiple goods that are delivered separately – from the date on which the Buyer took possession of the last of the goods or on which a third party other than the carrier and designated by the Buyer took possession of the last of the goods.
• To meet the deadline, it is sufficient for the Consumer to submit a statement to the Seller before its expiration. The consumer may make any unambiguous statement informing of his withdrawal from the Sales Agreement. The statement of withdrawal from the Sales Agreement may be submitted, for example:

• In writing to the address: ul. Bojanówka 21/1, 30-381 Kraków or
• in electronic form via e-mail to: reklamacje@greyrabbit.pl,

• In the event of withdrawal from the contract by the Buyer, the Seller shall return to the Buyer all payments received from the Buyer, including the costs of delivery of the item (except for additional costs resulting from the method of delivery chosen by the Buyer other than the cheapest ordinary method of delivery offered by the Seller), no later than 14 days from the day on which the Seller was informed of the Buyer’s decision to exercise the right of withdrawal. The Seller shall refund the payment using the same means of payment that were used by the Buyer in the original transaction, unless the Buyer has expressly agreed to a different solution; the Seller may withhold reimbursement until it receives the item from the Buyer or until the Buyer provides the Seller with proof of its return, whichever event occurs first.
• The Buyer, in the event of withdrawal from the contract, is obliged to send back at his own expense or hand over the item to the Seller immediately, and in any case no later than 14 days from the day on which he informed the Seller about the withdrawal from the contract. The deadline is met if the buyer sends the item back before the expiration of the 14-day period.
• The buyer shall bear the direct costs of returning the item to the seller. This also applies if the item, due to its nature, cannot be sent back by mail in the usual way (in particular, large-size goods).
• The shipped goods must be properly protected, i.e. In such a way that will prevent its damage during transport.
• The buyer shall be liable for any diminution in the value of the item resulting from the use of the item other than what was necessary to ascertain the nature, characteristics and functioning of the item.
• If the Buyer withdraws from the contract, it is considered not concluded. If the Buyer has made a declaration of withdrawal before the Seller has accepted his offer, the offer ceases to be binding.
• The right to withdraw from the contract concluded with the Seller through the Store, pursuant to Art. 38 of the Law on Consumer Rights, is not available to the Buyer who is a consumer with respect to contracts:

• provision of services, if the entrepreneur has performed the service in full with the express consent of the consumer, who was informed before the start of the service, that after the performance by the entrepreneur will lose the right to withdraw from the contract;
• in which the price or remuneration depends on fluctuations in the financial market, over which the trader does not control, and which may occur before the deadline for withdrawal;
• in which the object of performance is a non-refabricated item, produced to the consumer’s specifications or serving to meet his individualized needs;
• in which the object of performance is an item that is perishable or has a short shelf life;
• in which the object of the service is an item delivered in a sealed package, which cannot be returned after opening the package for health or hygiene reasons, if the package has been opened after delivery;
• in which the object of performance is things that, after delivery, due to their nature, become inseparable from other things;
• in which the consumer expressly requested that the trader come to him for urgent repair or maintenance; if the trader provides additional services other than those requested by the consumer, or supplies items other than spare parts necessary for repair or maintenance, the consumer has the right to withdraw from the contract with respect to the additional services or items;

RESPONSIBILITY

• The Seller is the guarantor of the Products presented in the Store.
• The Sales Contract covers new and used Products. On the pages of the Store, the condition of each Product is described in detail.
• The Seller is obliged to provide the Buyer with an item free of defects.
• In the event of a defect in the goods purchased from the Seller, the Buyer who is a Consumer has the right to make a complaint based on the warranty provisions of the Civil Code. If the Buyer is a Consumer, and the sold thing is a used thing, the Seller’s liability under warranty is limited to one year from the date of release of the thing to the Buyer (Article 568 § 1 sentence 2.) If the Buyer is an Entrepreneur, pursuant to Article. 558 § 1 of the Civil Code, the parties exclude liability under the warranty for physical and legal defects of things.
• Report warranty claims, for example:

• In writing to the address: ul. Bojanówka 21/1, 30-381 Kraków or
• in electronic form via e-mail to: reklamacje@greyrabbit.pl,

• The complaint should include, among other things. a concise description of the defect, the circumstances (including the date) of its occurrence, the data of the Buyer making the complaint, and the Buyer’s request in connection with the defect of the goods.
• Goods sent back under the complaint procedure should be sent to the address:

Grey Rabbit Sp. z o.o.
ul. Kasztanowa 86
32-085 Modlniczka

• The Seller shall consider the complaint without undue delay, but no later than within 14 calendar days from the date of its submission by the Buyer, notifying the Buyer how the complaint will be handled.
• To the fullest extent permitted by law, the Seller shall not be liable for any disruptions, including interruptions in the operation of the Store caused by force majeure, unauthorized acts of third parties or incompatibility of the Online Store with the Buyer’s technical infrastructure.
• The Seller may carry out maintenance work on the Store. During maintenance work, the availability of some or all of the Store’s services and functionalities may be partially or completely limited. The vendor undertakes to give reasonable advance notice of planned maintenance work.

PROVISIONS FOR NON-CONSUMER BUYERS

• This thirteenth point of the Regulations applies only to Buyers who are not Consumers.
• The Seller has the right to withdraw from a Sales Agreement concluded with a Buyer who is not a Consumer within 14 days from the date of its conclusion. Withdrawal from the Sales Agreement in this case may take place without giving any reason and does not give rise to any claims on the part of the Buyer who is not a Consumer against the Seller.
• As soon as the Seller releases the Product to the carrier, the benefits and burdens associated with the Product and the danger of accidental loss of or damage to the Product are transferred to the Buyer who is not a Consumer. In such a case, the Seller shall not be liable for loss, loss or damage to the Product occurring from the acceptance of the Product for transport until its release to the Buyer, as well as for the delay in transportation of the shipment.
• According to the wording of Art. 558 § 1 of the Civil Code, the Seller’s warranty liability for the Product towards the Buyer who is not a Consumer is excluded.
• With regard to Buyers who are not Consumers, the Seller may amend the Terms and Conditions at any time.
• Any disputes arising between the Seller and the Buyer who is not a Consumer shall be submitted to the court having jurisdiction over the seat of the Seller.
• Neither the Seller nor its employees or the persons with the help of whom it executes the contract shall be liable to the non-Consumer Buyer, its subcontractors, employees, authorized representatives and agents for any damage resulting from the non-performance or improper performance of the Contract, including loss of profits, unless the damage was caused by them intentionally.
• Whenever the liability of the Seller or the persons referred to in paragraph 7 above is established, such liability with respect to a Buyer who is not a Consumer, regardless of its legal basis, shall be limited – both as a single claim and for all claims in the aggregate – to the amount of the Price paid and delivery costs under the last Sales Contract.